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Trust & Safety Guidelines

Introduction

Every day, several additional services are put to display on ToastNaija. This is made possible by Vendors who are passionate entrepreneurs and the Clients who utilizes the ToastNaija platform for the purpose of convenient living. ToastNaija is founded on core values centered around value exchange and the need for quality services. We are committed to empowering eventpreneurs in the widely dispersed Nigeria population. The world we know is evolving very fast and experiencing a transitioning from everyday physical engagement and transactions to securing a business space online, capable of accommodating tentacles of business activities.

 

What Is Our Community Like?

  • Event Host – They come to ToastNaija to have an engaging event experience where they have access to a variety of event vendors who are actively involved in providing these event services on a daily basis.
  • Event Vendors – They come to ToastNaija because of the opportunity to connect with the ever expanding network of event hosts wanting to hire their services, and for access to the tools of the platform that helps make their business transactions easier.

 

Here Are Few Guidelines To Abide By.

Building a healthy community of trust and value exchange.

For safety of both parties; don’t try to cut corners or transact with each other outside the protective umbrella of ToastNaija. All transactions (requests and offers) should be concluded online on the platform. Don’t try to engage in shady deals. Also, ToastNaija will try as much as possible to do right by both parties, so it’s only fair that same gesture is reciprocated, and as such join us in our quest for quality and exchange of values, and also foster the growth of the community.

We want a Win-Win for the community
  • For Vendors: Don’t direct ToastNaija clients away from the ToastNaija platform, defying already laid out rules and guidelines, or search for loopholes in policies. We want our community to keep expanding, as does every other owners of business. When you game the system, the whole community loses out on having a common pool of clients demanding quality services at considerable rates.
  • For Hosts: Don’t harass vendors, ask for free services or ambiguous reduction rate, or offer reviews in exchange for price reduction. The community relies on a healthy interaction between vendors and hosts, as well as honest event experience feedback or reviews to help both the vendors and ToastNaija improve on their services.
Keep it professional

When communicating with each other, we advise vendors and event hosts have healthy and vibrant discussions on (prices, event ideas, expectations, service engagement, deadlines etc.) but aside that, talks and discussion that will however lead to hiring or booking the services of ToastNaija registered vendors off the platform should be prohibited at all cost. We ask that, in connection with fostering ToastNaija community relationships, you are respectful, honest, and considerate with the clients or event hosts, and ToastNaija representatives. Be a positive member of the ToastNaija community and as such join in our quest of providing quality event services to the demanding masses. Never ask for personal information, favours or post unoriginal services as your own.

Your feedback matters

Should in case something happen, whether it is good or bad, or not to your expectation, don’t forget to provide reviews about your experience on every delivered services. ToastNaija and every vendors are looking to continuously improve on their standards, and your feedback is important so that appropriate actions can be taken, and as such improve on their services.

Together, let’s make it work!

If anything you see or experience ever seems like a violation of the trust and safety ToastNaija is trying their best to establish, or you are unsure about a policy, just let us know by emailing policy@toastnaija.com. We assure you someone on our team will review every report, answer your questions, and determine whether there has been a violation of our laid out policies. Know that we are here to help you understand our policies and be successful on ToastNaija.com.

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